Customer Service
Customer Satisfaction is Our #1 Priority!
Please contact us by any of the means listed below with your inqueries.
CONTACT INFORMATION:
SSAutoChrome Inc.
Department E-mail Contact:
Customer Service & Product Inquiry: sales@ssautochrome.com
Please fill out our customer comment
form
and get entered into a monthly drawing for our
item of the month special give-a-way.
ORDERING INFORMATION
How to place an order:
Online Orders:
Use online shopping cart.
Fax Orders:
Fax orders to: 919-528-1739. Print out the order form from our site here:
FAX ORDER FORM
Please be sure to fill out the fax order form completely. Your order will be confirmed with a letter of confirmation faxed or emailed back to you.
SHIPPING,
PAYMENT, RETURN POLICIES
ALL POLICIES APPLY TO ITEMS PURCHASED ON EBAY AS WELL
Terms: Payment & Shipping:
All orders are shipped via Fedex Ground, unless otherwise indicated. You will be emailed confirmation of shipping and tracking information.
Post Box orders will be shipped via U.S.P.S. (United States Postal Service). You can track your order here USPS TRACKING
Payment Methods:
SSAutoChrome Inc. accepts American Express, MasterCard, Visa, Discover, Paypal. Personal checks will be held for 7 days. Returned check fee $25.00
Receiving your order:
When you receive your order, be sure to inspect the packing list and the contents thoroughly. Contact SSAutoChrome Inc. on any discrepencies immediately upon receipt.
Damaged items:
If you receive a damaged item contact the carrier used to ship
the parcel. They will investigate and determine if a Damaged Item claim is to
be issued.
All items must be kept
in the original box until it is picked up from the shipper.
RETURNS AND EXCHANGES:
All sales are final. We will not provide refunds under
any circumstances. We will be happy to exchange an item of equal value as long
as you contact SSAutoChrome Inc. for pre-approval. Return shipping will be the
sole responsibility of the customer, as will the cost to
reship the exchanged item. Exchanges must be done within 30 days of your initial
purchase. Any item(s) which have been installed, pre-installed, cut, or modified
in any way will not be eligible for exchange.
BACKORDERED ITEMS:
Backordered parts will be shipped as soon as stock arrives. If a part has been backordered for over 30 days, or the item has been discontinued the backorder will be cancelled.
WARRANTY POLICY
SSAutochrome Inc and XS-Power
Inc performance products sold from our websites or from our Ebay Auctions have
a 30 day warranty against manufacturer defects. Warranty is limited to replacement
or refund of products purchased. Warranty will not be honored to damage or malfunction
due to improper installation, misuse, unauthorized repair, alterations, or externally
induced physical damage. SSAutoChrome Inc and XS-Power Inc shall not be liable
for any consequential, special or contingent damages, expense, or injury arising
directly or indirectly from any defect in its goods or from the use of any goods,
defective or otherwise. Any warranties implied by law are limited in duration
to the duration of this warranty.
Any claim made under this
30 day warranty must be pre-approved by SSAutoChrome Inc before returning the
item. You will be required to provide valid proof of date of purchase. Customer
will be responsible for shipping costs related to returning the product for
warranty consideration. We will not honor any warranty claims if made past the
30 day period.
LEGALITY
Our products are developed and intended for off-road
racing. They may not be legal for use on public highways where pollution control
laws apply. Some items may not be suitable
for regular driving conditions and do not carry a DOT , SAE , OR C.A.R.B approval.
Due to the nature of the use of these products, no warranty is implied or
given. The end-user is responsible for
any misuse of these items.
CHARGEBACKS
If, for any reason, customer
claims a Chargeback on their Credit Card for an item purchased from SSAutoChrome
Inc. or XS-Power Inc and does not return the item(s) claimed in Chargeback,
SSAutoChrome Inc. and XS-Power Inc. will seek law enforcement and legal assistance
to retreive said item(s).
PRICES SUBJECT TO CHANGE WITHOUT NOTICE
TRACKING:
All orders
are shipped via Fedex Ground, unless otherwise indicated. You will be emailed
confirmation of shipping and tracking information.
PRIVACY STATEMENT
